SUPPORT

How can we help?

Find answers to common questions, browse help topics, or reach out directly. We are here to make your TraccMates experience as smooth as possible.

Help topics

Create your first trip, invite mates, and learn the basics of planning together.

Manage your profile, password, and understand who can see your trips.

Add or remove travellers, share an itinerary, and control trip visibility.

Questions about payments, receipts, refunds, or upcoming subscription plans.

How we keep your data, documents, and travel memories protected.

Something not working? Find quick fixes and reporting steps here.

How much does TraccMates cost?
TraccMates is a paid service with plans starting at £3/month. You can view all options on our Pricing page.
Can I use it for a solo trip?
Absolutely. TraccMates works just as well as a calm personal travel hub for plans, documents, and memories.
Who can see my trip?
Trips are private by default. You choose who joins and what you want to share.
Is it available on iPhone and Android?
The mobile experience is being prepared for both iOS and Android. Join the waitlist and we'll let you know first.

If you cannot find what you need, send us an email and a real person will get back to you.